At Kwins World, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

Returns are accepted only if all the following conditions are met:

• The product is damaged, defective, or incorrect.
• The return request is raised within 7 days of delivery.
• The product is unused, unwashed, and in original packaging with tags.
• Unboxing video or clear images may be required for verification.

2. Non-Returnable Items

• Innerwear or hygiene-related products.
• Toys with broken seals or signs of use.
• Items purchased during clearance or sale (unless damaged or defective).

3. Return Process

• Contact our support team with your order details.
• Share images or videos clearly showing the issue.
• Our team will review and approve the return request.
• Pickup or return instructions will be shared after approval.

4. Refund Policy

• Approved refunds will be processed within 5–10 business days.
• Refunds will be credited to the original payment method.
• Shipping charges are non-refundable unless the product is defective.

5. Exchange Policy

• Exchanges are allowed only for size issues or damaged products.
• Exchange requests are subject to stock availability.

6. Order Cancellation

• Orders can be cancelled before dispatch.
• Once an order is shipped, cancellation is not permitted.
• Refunds for cancelled orders will follow standard refund timelines.

7. Damaged or Incorrect Product

If you receive a damaged or incorrect item:

• Contact us within 24 hours of delivery.
• Provide unboxing images or video proof.
• A replacement or refund will be arranged after verification.

8. Contact for Returns & Refunds

Kwins World
📧 Email: kavin33a@gmail.com
📞 Phone: 9677775571